Frequently asked questions
What is Sunbound and how does it work?
Sunbound is a flexible payment platform built for senior care. Senior living communities use Sunbound to provide their residents and families with a simple and secure way to make payments.
Through Sunbound, you can setup recurring payments, make a payment after reviewing your bill each month, and access your statements and billing history.
With options like splitting the bill between multiple people, setting your own autopay dates, paying from multiple accounts, and the option to enroll in pay-over-time, Sunbound is here to try to make managing these important payments easier.
How do I set up my account?
You'll receive your invitation to set up your Sunbound account via email.
Don't see an email invitation? Email us directly at help@sunboundhomes.com detailing:
- Your name
- Your loved one's name (if you are not the individual receiving care)
- The name of your senior living community
Or give our support team a call at 623-263-9162.
How secure is my information?
We take your data and security very seriously. Sunbound uses bank level security and encryption to insure the integrity of your personal information, payment information and processing are secured in the highest possible way.
I normally pay via check. Can I still use Sunbound?
Yes! Instead of paying via check you can set up ACH to automatically pay from the same account. All you need if your account and routing number in order to set up your payments through Sunbound.
What types of payment methods can I use?
Through Sunbound you can make ACH or credit card payments.
How do I contact Sunbound?
The best way to reach us is via email at help@sunboundhomes.com.
You can also reach our support line but calling 623-263-9162.
Our hours of operation are Monday through Friday between 9am - 8pm EST. We monitor our voicemails and email inbox over the weekend as well. Don't hesitate to reach out when you need assistance and we'll get back to you as quickly as possible!