Sunbound Wins 2025 Excellence in Customer Service Award

We’re honored to share that Sunbound has been named “Organization of the Year – Financial Services” in the 2025 Excellence in Customer Service Awards! This recognition celebrates our commitment to simplifying the payment experience while improving collection efforts for senior living operators, residents, and families — and our relentless focus on making every customer interaction smoother, faster, and more reliable.

At Sunbound, we help communities get paid on time, reduce billing errors, and simplify family contributions, enabling staff to spend less time on paperwork and more time delivering care. With 90%+ of residents paying through Sunbound, a 5%+ boost in claims reimbursement revenue, and over 25 hours a month saved for staff, our platform is built to drive impact where it matters most. 

What truly sets us apart is the connection we build with the families and residents we serve. Every day, they reach out to our support team with questions — and they know they’ll get a fast, thoughtful response from a real human who’s ready to help. We’re proud that so many families tell us how much they value that personal support. It’s at the heart of what we do.

At Sunbound, we truly believe that this award is a reflection of the trust our partners place in us and the real impact we're making every day. We're proud to help senior living communities operate more smoothly. Thank you for trusting Sunbound — we’re just getting started.

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