Online Payments & Support for Residents & Families
Accurate & transparent statements. Easy & flexible payments.
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Accurate & transparent statements. Easy & flexible payments.
Log in / Create AccountReach out to Sunbound Support:
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Sunbound Pay is a flexible senior care bill payment platform that allows care recipients and their families to pay for their bill their preferred way.
Sunbound partners with senior living communities to provide their residents multiple options to pay your bill. You can pay via ACH or Credit Card, choose to split the bill with multiple family members, and if you want additional time to pay your bill each month, enroll in our "Pay Over Time" feature. You can also choose to use auto-pay and "set it and forget it"!
There may be a small payment processing fee depending on your payment method.
If you choose to activate the "Pay Over Time" feature, Sunbound also charges an additional rent advance fee of 1% of the monthly rent payment, based on each repayment made. For example, if your rent or bill is $1,000, the processing fee will be $10. In this specific program, we automatically make your rent or home care bill payment directly to your senior living community or home health provider when it’s due at the beginning of each month. Then, you pay us back in one or more installments within the month.
You'll receive your invitation to set up your Sunbound account via email. You can request this link in a few different ways:
Sunbound pays your rent between the last day of the prior month and the first 5 days of the current month.
If you'd like to enroll in Pay Over Time for your current invoice, you need to enroll by the 5th of the month.
Currently, only a Sunbound representative can edit your contact information. Please reach out to the Sunbound team at help@sunboundhomes.com if you need to update this information.
Entering your ACH information correctly helps avoid disruptions to your senior care payments. Incorrectly entered information may result in chargeback fees when payment fails.
Both of these numbers can typically be found on a check (shown below) or on a printed statement from your bank.
When you use ACH as your payment method, you'll enter your Account and Routing number so that Sunbound can debit your account to pay your rent just like when you pay any other bill online. If you choose to use auto-pay, we will use this same payment method for your automatic payments each month.
For more information on what information we use and how we use it, please refer to our Privacy Policy.
Yes! You can add additional payments over the course of the month for any amount you'd like up to the amount you were invoiced.
For example, if your bill payment is $1,000 each month, you could make two payments of $500 each. There are no extra fees or expenses associated with splitting your payments, but payment processing fees may apply to each transaction.
Please note that if your community has a late fee policy then you will need to pay the full invoice amount before that date to avoid that late or enroll in Pay Over Time to choose a later due date.
We take your data and security very seriously. Sunbound uses bank level security and encryption to insure the integrity of your personal information, payment information and processing are secured in the highest possible way.
If you received an error while trying to pay your bill, you may need to
If you received an error while adding a payment method, you may need to:
If you're still having trouble resolving these errors, please email us at help@sunboundhomes.com or give us a call at 623-263-9162 for assistance.
Yes! Sunbound is built for families to help pay for their loved one’s care, so either the individual themselves or family members that help manage their payments can sign up.
There is one individual with admin access per resident / patient, but if you have other family members as well that are involved in the resident’s or patient's care, they can access a Sunbound account to view the resident’s or patient's monthly statements and help make payments.
Yes! Please email help@sunboundhomes.com and we can discuss other ways to potentially get you on the platform
If you’re applying on or before the 5th of the month you will be enrolled for the current month if you are approved. If you apply after the 5th, you’ll be enrolled for the upcoming month. When you submit your application you will receive a confirmation of your start date.
If you are moving to another Sunbound partner operator, the answer is yes! Please email Sunbound at help@sunboundhomes.com and let us know where you are moving to. The Sunbound team will review and confirm that the transfer will work.
If your new community or home care provider is not yet working with Sunbound, please send us a request to add them by reaching out to help@sunboundhomes.com. When you do this, please include the community’s or home care providers name and your point of contact there that we can speak to.
Auto-pay allows Sunbound to automatically charge your default payment method when your payments are due.
You can turn Auto-pay on or off in the "My Account" module.
Auto-pay always draws your outstanding balance, plus any relevant payment processing fees.
In the case of a split bill, this means Auto-pay will be calculated based on your personal assignment, and not the entire invoice amount.
If you have auto-pay on when a new invoice is issued, you will receive an email that specifies your total charges, itemizing the invoice cost and processing fees separately.
Auto-pay is drawn on your payment date.
If you are paying your rent normally, this will be the invoice due date set by your community (typically the fifth of the month, but you can check your dashboard to see the specific date):
Your community may allow you to select your auto-pay date, which looks like this:
Please note: ACH payments will process the business day before to ensure it goes through on time.
If you are using Sunbound's Pay Over Time product to extend your due date, then Auto-pay will be drawn on your chosen payment date. You set this date when you opt in to Pay Over Time.
If you have auto-pay on when a new invoice is issued, you will receive an email reminding you of the relevant Auto-pay draw date.
We support the ability to change your auto-pay date outside of the given range on a case-by-case basis. Please contact us at help@sunboundhomes.com or call in to our support line at 623-232-8897 to assist you further.
If you have an invoice that the system considers "past due", you will need to manually pay it. The most common reason this happens is a mid-month move in, but it could also happen simply by waiting too long to pay the bill and then turning Auto-pay on after the due date has past.
You cannot turn Auto-pay on if you have not set a default payment method.
Absolutely! In fact, most seniors that receive care have multiple family members that help them manage and make their payments in addition to directly financially contributing.
After you set up your Sunbound account, you can specify if you want to split the rent payment with any other family members and the amount each should pay. They will then receive a separate link to sign up.
Yes! Instead of paying via check you can set up ACH to automatically pay from the same account online. All you need if your account and routing number in order to set up your payments through Sunbound.
You can make as many payments as you'd like until your invoice is paid off. Most people enroll in auto-pay to ensure they don't miss a payment and accidentally incur a late fee.
You must have one default payment method on record at all times. To change your default payment method, simply add another account under your Payment Settings in "My Account". Then, once your new payment account is confirmed, you can set that as your new default and delete the previous method.
You can split all community rent or home care provider related bills with other users through your Sunbound account.
Absolutely! You can connect as many financial accounts and payment methods as you want. Please add all the payment methods you'll be using to your account and then contact help@sunboundhomes.com to set up how you'd like your payments split.
We accept ACH or credit card payments. You can also do a combination of ACH and credit card payments if you are splitting the bill between multiple payors.
Currently, Sunbound only accepts payments up to the amount due each month and we do not accept overpayments. If you would prefer to pre-pay in advance, please reach out to help@sunboundhomes.com and we'll see if we can help.
We recommend customers sign up for auto-pay to make repaying easier and ensure you only pay the amount you owe.
No, Sunbound does not charge late fees or penalties for missed payments, but your community or home care provider's late fee policy will still stand. Be sure to pay by the due date in order to prevent any late fees.
If you want to pay after your community's payment deadline (and otherwise would be charged a late fee), you can enroll in Pay Over Time to choose a later payment date. Sunbound charges a 1% fee based on the monthly rent or home care payment that we are covering for you. For example, if your rent is $1,000, the additional fee will be $10. Typically this fee is lower than a community late fee so you can have more flexibility for a lower cost.
A family can also add as many users or accounts as they want to make payments towards the total bill for no additional cost.
No. There are no added fees or expenses for splitting your payment.
Please note if you are using the Pay Over Time feature and have multiple payors, the rent advance fee is split between users.
For example, if your rent is $1,000, the total payment processing fee charged would be $10. If you split that payment equally so you and a family member each pay $500 ($1000 divided by 2), each of you would pay a $5 payment processing fee ($500 times 0.01).
Sunbound is built for families to help pay for their loved one’s care, so either the individual themselves or family members that help manage their payments can sign up.
When evaluating a user’s eligibility to use Sunbound, the individual who has primary responsibility for paying the individual’s bill will be the one who undergoes the evaluation process.
There are certain main criteria for eligibility:
Sunbound considers eligibility using a variety of criteria including your credit report information, your banking information and other information about your payment history. While each individual’s credit situation is unique, generally, individuals with good or better credit, with sufficient deposits and an average bank balance will qualify for Sunbound.
You will need to pay off your balance by the end of the month in order to continue to participate in the Pay Over Time program.
Sunbound understands there are situations where residents and families get behind on their payments. Below is the process Sunbound takes and how you can resolve your payment issues:
If you are having trouble making your payment please contact us and we will work with you to get a payment arrangement setup that meets your needs.
The best way to reach us is via email at help@sunboundhomes.com.
You can also reach our support line but calling 623-232-8897.
Our hours of operation are Monday through Friday between 9am - 6pm EST. We typically respond to all inbound requests within 24 hours if you call or email outside of normal business hours. We monitor our voicemails and email inbox over the weekend as well. Don't hesitate to reach out when you need assistance and we'll get back to you as quickly as possible!
For each month you choose to use the "Pay Over Time" feature, we will charge you a rent advance fee equal to 1.00% of your monthly rent or home care bill payment amount.
For example, if your bill amount is $1,000, the payment processing fee is $10 ($1,000 * 0.01). The payment processing fee is payable to Sunbound and assessed on each repayment made to Sunbound. If your rent is $1,000 and you make two payments, the total payment processing fee would still be $10 in total.
The primary account on Sunbound membership is ultimately responsible for the full amount due. Any missed payments from other individuals you are splitting the bill with be charged to the primary account holder.
For example, if your bill is $1,000 and you split the bill equally with one other individual, so you each owe $500 ($500 times 2), if the other individual does not pay by the 25th in the month that amount will be charged to your account. Therefore, you would owe the full $1,000 balance.
Reminder - you must pay your total due in full each month or you will be unable to access Sunbound's Pay Over Time to pay your rent in the following month.
Our hours of operation are Monday through Sunday between 9am - 6pm EST.
We generally respond to all inbound requests within 24 hours if you call or email outside of normal business hours.
Sunbound asks for the following information as part of the initial evaluation process to participate in the Pay Over Time program:
The information above is used to evaluate your eligibility for Sunbound and also required by US law in order to help fight the funding of terrorism and money laundering.
You may also be asked for additional information thereafter to confirm your identity and complete the evaluation process. These documents may include:
Signing up for a Sunbound account will not affect your credit score. Sunbound performs a soft credit inquiry with TransUnion during the application process to ensure that you are eligible to use Sunbound. Soft inquiries won’t show up on credit bureau reports requested to evaluate your credit-worthiness.
Sunbound also does not report your payment or credit history to your or your loved one’s community or home care provider.
If you are using Sunbound at a senior living community, it can be signed up for at lease signing or mid-lease at an approved partner property. If you are using Sunbound with a home health care provider, it can be signed up either at the start or at any time at an approved partner provider.
Sunbound is built for families to help pay for their loved one’s care, so either the individual receiving care themselves or family members that help manage their payments can sign up.
There are certain main criteria for eligibility:
For the primary individual who is paying for the resident (either the resident themselves or a family member), Sunbound will further evaluate your eligibility using a variety of criteria including your credit report information, your banking information and other information about your payment history. Generally, individuals with fair or better credit, with sufficient deposits and average bank balance will qualify for Sunbound.
Yes. You can continue to use Sunbound as long as you have no outstanding balance at month-end. If you have missed your repayment deadline, but it is still before the end of the month, please make your payment as soon as possible and email help@sunboundhomes.com to let us know to expect it.
Reminder - you must pay your total due in full each month or you will be unable to access Sunbound to pay your rent in the following month.
No, you must pay your total amount due each month or your participation in Pay Over Time will be suspended until your balance is cleared and you elect to re-enroll.
If you don't pay off your balance by your repayment date your bill may be sent to collections.
Once you have submitted your application, you will receive a notification that it is in review. If for some reason any additional documents for your application are needed afterwards, a Sunbound representative will reach out directly.
Please note it may take Sunbound several business days to complete a full review of your application once you’ve submitted all the requested documents. You will receive an email notification once a decision has been made.
No, other family members or individuals you split payments with do not have to go through the onboarding process.
As long as the primary payor on the account (typically either the resident themselves or the primary decision-maker) is eligible and verified, all others can use Sunbound simply by creating an account through a Sunbound provided sign up link. Other family members will also be able to view monthly statements and help make payments all through the same portal.
Yes, Sunbound covers rent, utilities, care charges and any other monthly fees you or your loved one are charged in the month.
Sunbound works directly with your community so we know if your monthly charges change automatically. Sunbound automatically updates the amount payment we cover for you based on this and know that the charges naturally vary each month.
Sunbound considers eligibility using a variety of criteria including your credit report information, your banking information and other information about your payment history. While each individual’s credit situation is unique, generally, individuals with fair or better credit, with sufficient deposits and average bank balance will qualify for Sunbound.
If you failed to qualify, Sunbound will send you a letter detailing exactly why (called an “Adverse Action” notice).
Please note that If you don’t send us the documentation in time or if your documentation doesn't match the information on the application, your application may be declined.
Also, remember that being declined does not negatively affect your credit score, since we only use soft credit inquiry during your application.
If you were turned down because of incomplete or inaccurate information on your credit reports, you can dispute the information directly with the credit bureaus here.
If you failed to qualify, you can re-apply after 60 days.. Please keep in mind that an individual’s credit profile can change frequently, and this may mean you qualify for Sunbound next time!